CSP Tech and Ipiranga:
Continuous improvement, agility and greater adaptability
As Ipiranga grew over the years, new challenges emerged, requiring more efficient management to deal with increasingly greater and more diversified demands, in addition to the acquisition of new companies.
CSP Tech and Ipiranga:
Continuous improvement, agility and greater adaptability
As Ipiranga grew over the years, new challenges emerged, requiring more efficient management to deal with increasingly greater and more diversified demands, in addition to the acquisition of new companies.
Challenges and Transformations:
An Ipiranga and CSP Tech partnership
Understanding the IT sector as the main responsible for supporting business evolution, balancing demands for new projects with supporting the operation becomes the most critical point. And not just any consultancy has a process methodology capable of meeting the particularities of an organization as robust as the Brazilian giant in the oil and gas sector.
On this page, written based on a face-to-face interview with an ex-CIO of Ipiranga Produtos de Petróleo, discover how significant improvements were implemented in the network's IT services with the help of CSP Tech. Check out!
Challenges faced by Ipiranga
Ipiranga has always been a company concerned with being ahead of its time.
Due to this, it managed to grow and establish itself in the Brazilian market. This growth brought with it the challenges of managing greater and diversified demands, in addition to acquisitions of other companies.
According to the ex-CIO of Ipiranga, the main difficulties that Ipiranga faced when it started the partnership with CSP Tech were:
- Adapt processes to recent changes in the organizational structure; Gain agility in meeting internal demands; Gain productivity by stabilizing project and support demands; Establish a sector activation standard without causing major impacts on the daily lives of companies incorporated into the group; Understand the different demands of each sector and find a balance point; Ensure more effectiveness to the Business Intelligence (BI) system.
Challenges faced by Ipiranga
Ipiranga has always been a company ahead of its time. Due to this, it managed to grow and establish itself in the Brazilian market. This growth brought the challenges of managing greater and diversified demands, in addition to acquisitions of other companies.
According to the ex-CIO, the main difficulties that Ipiranga faced when it started the partnership with CSP Tech were:
- Adapt processes to recent changes in the organizational structure; Gain agility in meeting internal demands; Gain productivity by stabilizing project and support demands; Establish a standard for operating the sector without causing major impacts on the daily lives of companies incorporated into the group; Understand the different demands of each sector and find a balance point; Ensure more effectiveness to the Business Intelligence (BI) system.
How was the partnership between Ipiranga and CSP Tech established?
Ipiranga's ex-CIO says that the main concern at the time was finding a consultancy that was a true partner of the company. She needed to count on a company that would understand the multiplicity of the scope and work together to find the best solutions.
Therefore, it was necessary to define the initial scope to achieve the necessary improvements. The two points below stood out in this decision.
How was the partnership between Ipiranga and CSP Tech established?
Ipiranga's CIO says that the main concern at the time was finding a consultancy that was a true partner of the company. She needed to count on a company that would understand the multiplicity of the scope and work together to find the best solutions.
Therefore, it was necessary to define the initial scope to achieve the necessary improvements. The two points below stood out in this decision.
Consulting focus
The strategy adopted was to focus on one service at a time. As much as several fronts needed support, the segmentation of the consultancy's operations was essential for maximum exploration of the possibilities for improvement before replicating the model in other areas and business units.
Day-to-day particularities
Ipiranga, as a very large network, has a very robust and diversified structure. Therefore, each company in the group has specific demands and different processes. Therefore, it was necessary to understand the different profiles and make changes to the solution designs in order to meet each one in the most unified way possible.
Consulting focus
The strategy adopted was to focus on one service at a time. As much as several fronts needed support, the segmentation of the consultancy's operations was essential for maximum exploration of the possibilities for improvement before replicating the model in other areas and business units.
Day-to-day particularities
Ipiranga has a very robust and diversified structure. Therefore, each company in the group has specific demands and different processes. Therefore, it was necessary to understand each profile and make changes to the solution designs in order to meet each one in the most unified way possible.
What problems were overcome with CSP Tech consultancy?
Although there is still a lot of work ahead, some points have already been resolved or improved since the beginning of the partnership, around 21 years ago.
Balance between projects and support
Lack of clear and open communication between leadership and employees, resulting in a lack of clarity around inadequate expectations, objectives, and feedback.
Process standardization
The use of professionals in the IT sector has gained standardization that allows for better management of demands, especially from a macro management point of view. The use of ITIL methodologies, documentation as part of the routine, constant and more in-depth learning on the part of professionals made daily life lighter, more effective and productive.
Agility in decision making
According to Ipiranga's ex-CIO, the partnership format established between the two companies promoted significant gains in the speed of problem resolution. By providing a hybrid service, with local and remote service, CSP Tech helped to find a balance point, which even adjusts to variations in the volume of services.
What problems were overcome with CSP Tech consultancy?
Although there is still a lot of work ahead, some points have already been resolved or improved since the beginning of the partnership, around 21 years ago.
Balance between projects and support
Lack of clear and open communication between leadership and employees, resulting in a lack of clarity around inadequate expectations, objectives, and feedback.
Process standardization
The use of professionals in the IT sector has gained standardization that allows for better management of demands, especially from a macro management point of view. The use of ITIL methodologies, documentation as part of the routine, constant and more in-depth learning on the part of professionals made daily life lighter, more effective and productive.
Agility in decision making
According to Ipiranga's CIO, the partnership format established between the two companies promoted significant gains in the speed of problem resolution. By providing a hybrid service, with local and remote service, CSP Tech helped to find a balance point, which even adjusts to variations in the volume of services.
What makes the relationship with CSP Tech a successful partnership?
What makes the relationship with CSP Tech a successful partnership?
“A successful partnership requires a mutual effort between those involved.
When one side tries harder than the other, this can end up being a negative thing.
Therefore, it is essential that both the contracting company and the contracted consultancy benefit from the situation. Just work together!”
- Ex-CIO of Ipiranga
“A successful partnership requires a mutual effort between those involved.
When one side tries harder than the other, this can end up being a negative thing.
Therefore, it is essential that both the contracting company and the contracted consultancy benefit from the situation. Just work together!”
- Ex-CIO of Ipiranga
She also cited relevant differences such as:
- Respect for the company's diversity characteristics;Individualized analysis of scenarios when defining processes;Broad view of impacts on others involved, seeking to minimize them;Seek constant improvement;Active listening and great willingness to help.
This success story between CSP Tech and Ipiranga shows how the partner company's attitude is fundamental to achieving the proposed objectives!
Even though there are numerous IT consultancies that provide support and development services available on the market, what defines which one will be the ideal partner for your business is their technical knowledge, ability to provide the most appropriate solutions for your case and above all: always maintain a close relationship.
She also cited relevant differences such as:
- Respect for the company's diversity characteristics;Individualized analysis of scenarios when defining processes;Broad view of impacts on others involved, seeking to minimize them;Seek constant improvement;Active listening and great willingness to help.
This success story between CSP Tech and Ipiranga shows how the partner company's attitude is fundamental to achieving the proposed objectives!
Even though there are numerous IT consultancies that provide support and development services available on the market, what defines which one will be the ideal partner for your business is their technical knowledge, ability to provide the most appropriate solutions for your case and above all: always maintain a close relationship.
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